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Call Center Company

Grupo Unísono

Contact centre consultancy that designs, manages and improves customer service operations across channels

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TrustList summary

Grupo Unísono is a contact centre company that combines consultancy with running customer service processes. Its listing describes a service that starts with designing a contact centre strategy and then puts it into action. The firm says it manages clients' business processes and brings consultancy with a focus on precision and innovation.

What Grupo Unísono does

  • Strategy and design: a tailored contact centre strategy, followed by implementation and testing.
  • Process management: running client business processes, with ongoing consultancy on how they are run.
  • Quality control: a three-part quality control approach and continuous improvement of operations.
  • Customer experience: multichannel service, analysis of customer touch points, automation and technology integration.

Summary written by TrustList from the business's own published information, Oct 2026.

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