e-Contact LATAM

e-Contact LATAM is a customer experience consultancy in Latin America that designs, implements and runs conversational contact centres. It says it works across six countries and six industries, including banking, telecoms, retail, insurance, healthcare, and aviation and transport. Its advisers also cover contact centre planning and reporting.

What e-Contact LATAM does

• Contact centre implementation: a contact centre solution built around each client's needs, with omnichannel self-service.
• Chatbots and voicebots: bots that handle customer contacts, passing conversations to live agents when needed.
• Speech and text analytics: analysis of conversations across chat, email, social media and messaging apps.
• Reporting and planning: dashboards with filters, analysis tools and predesigned reports.
• Genesys automation: implementation and automation on Genesys Cloud, including AI-based tools.

Who it works with

Companies of all sizes, including large businesses across Latin America.

Key facts

• Presence: Six countries in Latin America
• Recognition: Frost and Sullivan 2025 customer experience leadership in Latin America
• Partner status: Genesys Partner Elite
• Experience: More than two decades