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Call Center Company

CRM Middle East

A UAE customer experience agency offering mystery shopping, contact centre outsourcing and CX consultancy

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TrustList summary

CRM Middle East is a customer experience agency based in the UAE, founded in 2001. It began working exclusively as a CRM agency for BMW, later adding other premium brand clients including Cartier, and states that it now serves more than 24 luxury brands across around 70 countries. Its services include mystery shopping programmes to assess customer service quality, contact centre outsourcing, and consultancy work covering CX strategy development, process implementation and roadmap planning. It also runs a training platform intended to build customer service skills among client staff, and is recruiting mystery shoppers fluent in Arabic or English.

Summary written by TrustList from the business's own published information, Sep 2026.

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