Cupola Group MEA

We help you deliver high quality experiences to your customers through every interaction

Transform your Customer Experience

Cupola is the UAE’s First and Largest Outsourced Contact Center Services Provider About 25 years ago, we set up the first outsourced contact center business in the region The concept was so new that the idea had to be pitched to the authorities to get a business license

Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels

We also offer all of the value-added services around the contact center: technology, consulting, training and staffing Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295