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Sectors

Call Center Company

Cupola Group MEA

Outsourced contact centre operator in the UAE handling voice, email, chat, WhatsApp and social media support

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TrustList summary

Cupola Group MEA is an outsourced contact centre provider in the UAE. It says it is the first and largest of its kind in the country, having set up the first outsourced contact centre business in the region more than 25 years ago.

Services

Contact centre outsourcing: customer contact handled across voice, email, chat, WhatsApp, social media and other digital channels.
Technology: contact centre technology offered as a value-added service.
Consulting: advice that includes putting international and government quality standards in place.
Training: training services around the contact centre.
Staffing: staffing services for contact centre operations.

Key facts

Based in: UAE
Experience: more than 25 years in outsourced contact centres
Standards it applies: a seven star rating system, the Dubai Model for Government Services and the ISO 18295 standard

Summary written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Founded: 2001 (25 years) evidence sent

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