Business Service Company

Genroe

B2B customer feedback and NPS consultancy in Australia that identifies what to fix next

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Marketing
Australia
Business
Customer Journey Mapping
+8 more

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TrustList summary

Genroe is a B2B customer feedback and Net Promoter Score (NPS) consultancy that works in Australia. It builds feedback programmes for business-to-business companies, aiming to show the one or two things to fix next.

What Genroe offers

Customer feedback consulting: survey design, executive interviews, root-cause analysis and the governance to act on findings.
NPS consulting and software: NPS programmes run with CustomerGauge, where Genroe is the exclusive partner for Australia and New Zealand.
Customer experience consulting: rollout workshops, journey mapping and change management, with teams coached to run the programme themselves.

Customers and markets

Business-to-business leaders, with named clients including AccessPay (SmartGroup), a financial services business, and Zip Water UK, a manufacturer.

Key facts

Partner: CustomerGauge, exclusive partner for Australia and New Zealand
Experience: 20 years of CX and NPS consulting

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Genroe is ranked on 4 TrustList rankings: #2 on 1, #5 on 1, #9 on 1 and #30 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Genroe has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Business service company · 4 rankings

#2of 12
Mapping
It is the only one of the 12 here listing business services and customer journey mapping.
Its profile: “- Customer experience consulting: rollout workshops, journey mapping and change management, with teams coached to run the programme themselves.”
Of the 12 here, 3 also cover web design and 3 also cover engineering; 2 also work in Pierre and 2 also work in France.
Behind Eagle Executive Search, ahead of ISO Integration LLC.
#5of 13
Surveys
It is the only one of the 13 here listing information technology and mapping.
Of the 13 here, 3 also cover recommendations and 2 also cover reporting.
Behind Brites Management Services, ahead of GreenThumbs.
#9of 17
Sydney
It is the only one of the 17 here listing recommendations and surveys.
Of the 17 here, 5 also cover event management and 5 also cover simple; 3 also work in Melbourne and 2 also work in Asia.
Behind Infront Staffing, ahead of eCollect.
#30of 64
Australia
It is the only one of the 64 here listing customer journey mapping and mapping.
Its profile: “Genroe is a B2B customer feedback and Net Promoter Score (NPS) consultancy that works in Australia.”
Of the 64 here, 14 also cover IT services and 10 also cover software development; 10 also work in Sydney and 7 also work in Perth.
Behind db business, ahead of Frontline Management Institute.