Call Management

Support your customers on a 24x7x365 basis via best-in-class Telephone Answering Support

Provide around-the-clock email support to complement your multi-channel support services

Develop a Live Chat support service that aligns with your business objectives and brand values

We have extensive experience in carrying out an array of Market Research projects on behalf of our clients

Call Management is an Irish owned and managed Call Centre based in Cork Over the last 20 years, we have developed an expertise in managing customer contacts through a variety of channels including Telephone, Email and Live Chat Call Management’s client base includes both domestic and international clients from a wide variety of sectors including Retail, Professional Services, Healthcare and Automotive industries We work with our clients to provide a seamless onboarding process and throughout the duration of each account we seek out continuous improvement for service delivery

Call Management is a quality-focused organisation We are certified with the ISO 9001:2015 for Quality Management

Our ISO 27001 certification for Information Security provides our clients with reassurance in relation to the management of Information Security throughout our organisation

We are certified with the ISO 14001:2015 for Environmental Management At Call Management, we believe that it is hugely important to operate in an environmentally friendly and sustainable manner

“Call Management was set up in 2001 with the sole purpose of providing our clients with a 24 by 7 telephone support service We offer a shared agent model which is a cost-effective solution for our clients We build long-term partnership relationships with our clients and we continuously look for new ways to enhance client satisfaction ” – Pat Keogh, Managing Director, Call Management & Arema Connect In 2012 we launched our sister company, Arema Connect, focusing our efforts on the ever-changing scope of Customer Contact Centre services, using the latest technologies and digital channels to better serve your customers Arema Connect offers a suite of outsourced Business Solutions; Multi-channel Contact centers and Market Research Services

Your services managed around the clock by us

• Unit 1G The Atrium Building, Blackpool Retail Park, Blackpool, Co
• Cork

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We are committed to providing our clients with a high-quality customer support solution to best suit differing needs on a 24x7x365 basis If you would like to know how we can support your customers chat with our team!

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