Call Service

Call Service is an Australian answering service that began in 1951 as a telephone service for doctors. It claims to have been the first round-the-clock answering service in the country, and it still handles all calls in Melbourne with live operators.

Products and services

• Business phone answering: calls taken in the client's business or personal name, with tailored scripts.
• Message delivery: messages sent by SMS, email, pager or voice call, with urgent items followed up.
• Lone worker monitoring: workers register a finish time and the operators start an escalation procedure if they do not check in.
• Medical paging: confidential message handling for healthcare professionals.
• Support for sole traders: answering in the tradesperson's business name and forwarding job details.
• Campaign response: collecting information from callers who answer a promotion.

Who it works with

The service works for small businesses, medical practices, industry and government across Australia.

Key facts

• Based in: Melbourne, Australia
• Established: 1951
• Staffing: live Australian operators, with no automated or offshore answering