Call Service

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24/7 Live Phone Answering Service Australia

• We have over 70 years’ experience in the Telecommunications Industry
• Up to 75% of clients are known to hang up upon hearing an answering machine or voice mail
• We can provide you with a personalised call answering service to meet your requirements
• All calls are answered and processed in Melbourne, Australia
• Dedicated lines allows us to professionally answer with your company name

What We Can Do

Answer the phone in your company or personal name Send messages to your mobile, cell pager or email Call your staff to follow up on urgent messages Supply the latest in high technology SIM-card based pagers Collect information from callers responding to a marketing or promotional campaign Take messages when your office is closed I would like to express my extreme gratitude for the expert way in which Call Service has handled my requirements over the past thirty seven years Without a doubt your expert service to the community has saved many thousands of lives, and I personally have been able to sort out many potentially dangerous situations at a far earlier stage thanks to the efforts of your excellent staff

I must be your longest surviving customer of your excellent service

Since I first went into practice, I have had nothing but the highest respect for your service and even with SMS mobile phones, nothing can replace the personal service your staff have always provided

We have been using Call Service for 15 years now to assist us with our overflow of calls during the day and after hours for when the business is closed Using this service after hours has been instrumental in maintaining our current clients with their emergency signage needs In recent years we also have been taking advantage of their OH&S Service (Lone worker) to help deal with our staff when they are working after hours and in dangerous situations

We have always found the staff at Call Service to be extremely pleasant and professional to deal with and pricing is exceptionally fair

An answering service is a communications provider employed by a business to handle incoming phone calls The phone is answered by a real person, a message is taken, and the message is sent per the instructions of the business Our answering services are designed to help businesses field incoming phone calls 24 hours a day, 7 days a week, 365 days a year, especially in cases where staff are not available

We know that up to 75% of callers will hang up when they hear a voicemail message To avoid missing important calls, we have operators available 24/7 to capture any required information in an SMS or email message This will enable you to better prioritise and manage your workflow, with the added benefit of your clients being able to speak with a human instead of a recording

We pride ourselves on providing a personalised service that supports your business, and we offer the flexibility to vary your service as your business needs change We currently fulfil a range of special requirements for our clients and recommend discussing your needs with our friendly team

Call us to discuss your individual requirements and see how we can assist you

We do not charge any transaction fees and have no hidden start up fees

Over 70 years of continuous operation, wholly Australian owned

9 Aintree Street Brunswick East VIC 3057 Australia National: 1800 334 699 Local: 03 9387 1000 Fax: 03 9389 3644