Call Pal

Call Pal is an Irish phone answering company whose receptionists are based in Ireland. They answer calls and online chats in the client's own company name and work as an extension of the client's team.

What Call Pal offers

• Call answering: every call taken, callers triaged, priority calls transferred and messages sent.
• Reception overflow: cover only when phones are busy or staff are in meetings or absent.
• Outbound calling: lead qualification, appointment setting, client follow-ups and database updates.
• Diary management: bookings, cancellations and rescheduling handled for the client.

Who it works with

The firm serves organisations in every industry, from small and medium-sized businesses to multinationals, especially those with heavy call volumes. It won the Business Support Services award at the first Guaranteed Irish Business Awards.

Key facts

• Based in: Ireland
• Set-up: clients divert their calls to a dedicated number and share a script
• Guiding principle: people, value and trust