AnSer

AnSer is a telephone answering service in the United States that has taken calls since 1949. Human agents answer around the clock, and every centre sits in the USA. The firm designs scripts, routing and backup around the calls each client cannot afford to mishandle.

Services

• 24/7 call answering: live agents on duty at all hours.
• Appointment scheduling: bookings arranged during calls.
• Customer service answering: callers handled according to client rules.
• Virtual receptionist: a front-desk voice for businesses.
• AI voice option: the balance between automated and human handling can be set call by call.

Customers and markets

Home health and hospice, medical offices, heating, electrical and plumbing firms, law practices, oil, gas and marine service companies, property managers, equipment dealers and funeral homes.

Key facts

• Serving since: 1949
• Centres: all located in the USA