Debt Recovery Indonesia

Commercial debt recovery across Indonesia

Debt Recovery Indonesia collects overdue receivables for companies throughout Indonesia, handling bad commercial debt that firms have not been able to collect themselves. It says many companies falter not because the business is unprofitable but because they cannot collect what is owed, and it quotes a study commissioned by a United States small business agency that links mismanaged receivables to a large share of business failures. The firm describes itself as a strategic partner that recovers debts without jeopardising a company's relationships with customers, using what it calls a professional, practical and legal approach.

Why companies fail to collect

It lists reasons why firms struggle: they do not know the right strategy or technique, they lack trained staff with the right skills, and collection can cost more than the debt is worth. Its pitch is that outsiders with the right resources can do the work properly.

Three stages of recovery

1. Investigation. The firm gathers information, data and key documents from the client about the debt and the customer, followed by intensive online and offline research. It also approaches government bodies and makes site visits, which it says often produce fresher and more accurate information.
2. Debt collection. Collection begins as soon as possible, carried out professionally and within the law so that it does not create new problems for the client.
3. Legal action. If collection does not work, this last resort covers civil action, bankruptcy requests, postponement of debt payment and criminal reports.

How a client hands over a case

A client contacts the firm, which explains its proposed strategy, and then assigns the case by signing an offer letter and powers of attorney. Collection starts immediately after that.

No success, no fee

The fee is charged only as a success fee when the money is paid, and the firm says nothing is owed if it fails. It states that the rate depends on the age of the debt, with younger debts carrying a lower fee, and that there are no hidden costs. As alternatives it can work on a project or retainer basis with a lower success rate. Debts covered include any amount a company is owed across a range of industries.