Bonfire Training

Bonfire Training is a training company, formerly known as Phone Pro, that teaches customer service and leadership skills. Courses are adapted to each client and delivered by trainers who use interactive, experience-based sessions, either in person or in a virtual classroom.

Products and services

• Customer service training: courses on service etiquette and handling customers well.
• Phone skills training: programmes for call centre and front-line staff.
• Leadership development: courses to align leaders and strengthen managers.
• Culture and communication work: training tied to an organisation's values and everyday behaviour.
• Tailored programmes: instructional designers adapt existing courses to a client's goals.

Who it works with

Organisations from different sectors, including utilities and large manufacturers, that want a training partner across the whole company.

Key facts

• Previous name: Phone Pro
• Delivery: in person and through virtual sessions with breakout rooms