Kankei

Kankei is a business process outsourcing company from India, established in 1998. It runs services for brands that need to look after the people around them: consumers, trade and channel partners, employees, the public and shareholders.

Products and services

• Inbound call centres: its longest-running service, managing customer contact for a range of companies.
• Consumer services helplines: responding to and resolving feedback, including lines that regulations require some industries to provide.
• E-commerce support: virtual product demos and live commerce, demos in the customer's home and demos in stores.
• Trade and channel relations: a trade call centre for brands dealing with retailers and dealers.
• ESG services: consumer education, recycling guidance, ESG reporting, and employee and ombudsman helplines.

Clients

Well-known consumer brands, including sectors such as small appliances, electronics, fashion and air conditioning, according to its published articles.

Key facts

• Based in: India, with a head office in Mumbai's Andheri area
• Founded: 1998
• Focus: stakeholder services for brands