Intersa

Intersa is a French service company that has specialised in outsourced back-office management since 1984. It says more than 200 public and private organisations have used its services, and it stresses visibility, traceability and security in its work.

What Intersa does

• Organisational analysis: study of a client's needs and procedures before outsourcing.
• Process development: building and administering computerised business processes.
• Mail handling: managing incoming and outgoing post.
• Payment processing: handling cheques, direct debits and similar financial flows.
• Case analysis and data entry: reviewing files and capturing their data.
• Database management: keeping client databases up to date.

Customers and markets

Its sector work has included processing housing applications and surveys, collecting payments and back-office support for charities, along with document digitisation.

Key facts

• Founded: 1984
• Clients: over 200 public and private organisations
• Size: a human-scale company with short decision paths