Cronix

Cronix is an Ecuadorian company that provides call centre and business process outsourcing to local and foreign organisations. Starting from its contact centre roots, it added remote medicine in 2003 and introduced telephone medical triage in Ecuador. Its agents receive ongoing training on both technology and client campaigns.

What Cronix does

• Call and contact centre services: inbound and outbound telephone operations run by a large pool of agent positions.
• Business process outsourcing: outsourced processes for Ecuadorian and international companies.
• Telephone medical assistance: a round-the-clock line for medical queries from patients of any age, with medical triage included.
• Video medical evaluation: remote assessment of patients by video.
• QofLife chronic care monitoring: tracking of diabetes and high blood pressure patients through transmitted glucose and blood pressure readings, with results available to the patient online.

Who it works with

Cronix serves companies and institutions that need contact centre support. Its triage service handled calls for users of the Instituto Ecuatoriano de Seguridad Social (IESS) between 2009 and 2011.

Key facts

• Based in: Ecuador
• Founded: 1999
• Certification: ISO 9001
• Membership: corporate member of the American Telemedicine Association