Brave Telemarketing

Brave Telemarketing, trading as Brave Sales Solutions, is a sales outsourcing company. It phones leads on a client's behalf, answers their questions and moves them towards a decision, and it treats customer service as part of selling. Its staff are presented as sales people rather than call centre agents.

Products and services

• Inbound lead follow-up: calling interested leads, advising them and guiding them to a buying decision.
• Lead reactivation: contacting dormant leads and past customers to shorten the sales cycle.
• Customer service: handling questions while spotting chances to upsell and cross-sell.
• Lead generation: finding new, better-qualified leads for a product or service.
• Sales training and consultancy: teaching in-house teams new techniques and reviewing sales and marketing processes.

Customers and markets

Organisations wanting outside help with leads and customer contact, on short campaigns or long-term arrangements, including clients in regulated sectors.

Key facts

• Qualifications: part of the team holds Wft financial services diplomas
• Reporting: regular reports on results and progress