Interact BPO

Interact BPO is a business process outsourcing company from Canada with its main office in Ottawa, and an offshore centre. It began in 2010 with a few employees and a single project. It provides customised outsourcing and its own technology to small and medium-sized firms.

What Interact BPO does

• Contact centre services: outsourced customer support and BPO work.
• Software technology: proprietary technology alongside outsourcing.
• Managed IT services: IT support run on the client's behalf.
• Outsourcing for cost reduction: cutting spend on office space, energy, hardware and staffing.

Who it works with

The company says it can work with businesses of any size across different industries. By its own account it served nearly twenty clients in its first three years. It notes a structured hiring process using written tests and interviews, followed by staff training.

Key facts

• Based in: Ottawa, Canada
• Founded: 2010
• Locations: Canadian head office and an offshore centre