Interaction Europe

Discover Innovative Outsourcing Solutions that Inspired our Clients

Strategy, Consulting and Outsourcing

Outsourcing advisory services to support business strategy, function, and service delivery

Outsourced CX designed to raise quality, exceed customer expectations and inspire customer loyalty

Operational excellence design in outsourcing that boosts quality & performance, reduces costs, and time to market

Global 24/7 outsourced service models that empower social platforms through quality, trust, safety & insights

Irish Customer Contact & Shared Services Awards 2022. Winner!

Throughout our sites, our engagement team and committees work hard to continuously innovate and strengthen employee engagement CCMA Ireland recognised all our efforts and we won the 2022 award for Best Employee Engagement We are proud!

We Create Performance Magic

More than two decades of exceptional client engagement—with service delivery in over 55 languages—achieving 98% of SLA’s—delivering compliant outsourcing solutions to over 140 countries

Years of Client Engagement Employee retention and engagement levels soared through Covalen's bespoke design and delivery systems

Award-winning Sales Outsourcing Solution designed and implemented for a leading Energy Provider

Covalen's customer support teams delivered approx 1/3 reduction in improper payments for a Global Bank

Online Platform Managed Service

Covalen is recognised as a Best-in-Class Managed Services vendor by a FTSE 100 Technology Company