Connecta Group

Connecta Group is a contact centre company with sites in Lisboa and Viseu. It runs customer contact operations for partner businesses using dedicated teams, process management and business intelligence tools, and it also works in insurance mediation and credit recovery.

What Connecta Group offers

• Contact centre services: call and contact handling for partner brands, aimed at strengthening their relationship with customers.
• Process management: reviewing and improving client business processes for efficiency and lower cost.
• Technology and continuity: contact centre software and infrastructure built for availability, scale and redundancy.
• Insurance mediation: acting directly as a mediator in insurance, not only as a service provider.
• Credit intermediation: a tied credit intermediary since January 2019, supervised by the national central bank (BdP).
• Credit management and recovery: an integrated service for collecting overdue debt and preventing default.

Who it serves

It works with business partners that outsource customer contact, including firms in insurance and credit.

Key facts

• Based in: Lisboa and Viseu
• Regulation: tied credit intermediary under BdP supervision since 2019