HRH Next

Customer conversations in more than twelve languages

HRH Next Services Pvt. Ltd., trading as HRHNext, runs customer conversations as a contact centre and outsourcing firm from Hyderabad. It handles customer conversations for client companies in more than twelve regional languages, and it presents its service as the way to hold engaging conversations across several platforms for businesses in South India.

Vernacular support across South India

The vernacular service is delivered in regional languages and is aimed mostly at customers in South India. The firm says its work aims to make customers feel that they have had a satisfactory experience, and its service is tailored to each client's requirements.

AI tools combined with human agents

The contact centre combines artificial intelligence and automation with human agents. The approach is described as AI-led conversations backed by human judgement, and recruitment of agents is part of the same operation.

Analytics, call recording and playback

Digital call recording and playback form part of the offer, and analytics tools give clients insight that informs business decisions. Solutions are designed to deliver the lowest total cost of ownership for the client's service requirements.

Customer service, sales and marketing outsourcing

The company offers customer service, sales and marketing services, including inbound and outbound conversations across several channels. A published case study describes a conversion campaign for a car marketplace, which the firm presents as an example of its work.

A brand rooted in Hyderabad for more than eighty years

The company says its brand has operated for over eighty years, starting out as a consumer durables business in Hyderabad and later turning to business process solutions. Its present call centre services are described as designed around cost-effectiveness and convenience, and as a way of delivering more personal experiences to customers.