Groupe Marketing International

Your customers want to be understood and reassured.

GMI and all of its agents are based in Quebec, in the greater Montreal area, to ensure a shared North American culture, in both French and English

Business process outsourcing is an effective way to increase your profitability.

Thanks to its agile business model and technology platforms, GMI is the only Customer Relationship Center in Canada that offers all levels of service and supports all BPO activities (from receiving a call to, for example, issuing a refund check) without imposing a minimum number of agents

Retention of our agents

Our experience and our solutions allow you to reach your goals

Our customers have trusted us for over 25 years

A subsidiary of Confort Expert, HydroSolution is positioned as the standard for turnkey rental and sales services in its field of business With over 200,000 customers, HydroSolution was seeking an exceptional partner

Germain Larivière, a leading furniture retailer, unsuccessfully tried to optimize its customer database by choosing a telemarketing solution to create VIP events

With over 350 service centres, 1800 employees, and an extensive distribution network across all 10 provinces, Belron Canada is positioned as the Canadian leader in auto glass replacement, repair, and distribution

A few of our clients

GMI is proud to have contributed to the success of a varied and distinguished clientele for over 17 years!

The effectiveness of a customer relationship centre depends on its level of automation

The multiplication of communication channels with customers (email, chat, phone, social media, etc ) and their desire to have quickly answers have led to an explosion of information volumes and the need to process them in real time Conventional ways of customer service management are no longer sufficient To solve this problem, which affects all customer relations centers, GMI has made a major technological shift over the past several years by integrating process automation tools But before we talk about automation, let’s take a moment to recall the difference between a customer relationship center, also known as a contact center, and

Customer service in crisis management: 4 good reasons to rely on an external call center

• BY GROUPE MARKETING INTERNATIONAL

Incoming calls: how to handle customer expectations

• Call Center, Customer service, News, Uncategorized

Call processing: the importance of a strong call center’s infrastructure

• Call Center, Customer service, GMI at a glance, News

Customer service: the importance of perceived value

See how GMI can help you improve your performance

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We provide real time support

Our contact info and address

• Sales department : 1877 972-1540
• 2525 Boul Daniel Johnson, suite 100, Laval
• H7T 1S9 © Groupe Marketing International