GotYourBack Support

GotYourBack Support is a business process outsourcing company that supplies customer support and sales teams to other businesses. It presents its staff as the voice of a client's brand in dealings with customers.

Products and services

• Customer support outsourcing: agents who handle client customer queries.
• Sales outsourcing: teams that take on sales work for a client.
• QA and compliance outsourcing: quality checks and compliance support.

Who it works with

Client feedback on the site comes from a consumer software developer, a business development agency and a technology firm. Reported results include meeting service targets, shorter resolution times and better sales conversion.

Key facts

• Call recordings: Made in an office setting with its own representatives
• Priorities: Quality, privacy and security