A-1 Gilbert Answering Service

A-1 Gilbert Answering Service provides live telephone answering for businesses around the clock and has been owner-operated since 1947. Calls are handled by operators based in the US who rely on computer systems to respond quickly. Toll-free access across the country is included, and a managing agent works with each client to agree a rate plan that suits its needs.

What A-1 Gilbert Answering Service offers

• Live answering: 24-hour call handling for business lines.
• Message delivery: messages passed on by email, fax or text at any hour.
• Voicemail and wake-up calls: voice mail boxes plus wake-up and reminder calls.
• Website data entry: operators can log in to a client's website and enter details as instructed.
• Technician dispatch: contacting a client's service technicians at any time of day or night.

Customers and markets

The service is aimed at businesses across the United States that want customer calls covered at all hours.

Key facts

• Operating since: 1947
• Operators: US-based
• Hours: 24/7
• Team: includes Caryn Mintz, Peter Mintz and Janice Vann