Genuity Systems

Genuity Systems runs outsourced call centre work and builds the telephony software behind it. The Dhaka company, set up in 2003, supplies IP-based communication tools to businesses and handles inbound and outbound calls for clients at home and abroad.

What Genuity Systems does

• Call centre outsourcing: inbound and outbound calling, technical support and general customer support handled by its own agents.
• gPlex Contact Center: an IP contact centre suite with call distribution, visual IVR, CRM integration, a predictive dialler, wallboards, web chat, a chatbot and speech recognition.
• Smart IVR: a visual, menu-driven phone system for self-service, with agents able to cover several skills.
• gTalk PBX and Call Blaster: a business phone system for small to large firms, plus a bulk calling tool.
• Mobile banking apps: apps for opening accounts, sending money, paying bills, buying airtime and paying by QR code.
• IT training: advanced courses run by its own trainers.

Customers and markets

Its call centre clients come from a range of industries, in Bangladesh and overseas. Banks are a named market: Mutual Trust Bank chose its Smart IVR in November 2022.

Key facts

• Based in: Dhaka, Bangladesh
• Founded: 2003
• Products: gPlex, gTalk PBX, Smart IVR, Call Blaster