Arema Connect

• Market Research Services Database Management Competitor and Market Research Customer Satisfaction Surveying

Welcome to Arema Connect!

We specialise in customer conversations via voice, email or digital channels We deliver best-in-class 24x7x365 Customer Support and Market Research services That’s why some of the world’s leading companies trust Arema Connect to be the voice of their brand

Customer Service and Market Research services

Arema Connect conduct both phone and on-site research At the end of the process you will be presented with detailed results

Verify and clean your contacts database We will merge databases, remove duplications and identify incorrect or redundant entries

“ Brady Family Ham needed an experienced partner to support our online sales expansion plans We needed a 24 by 7 Customer Information Phone-line with a strong focus on service excellence The Arema Connect Team has efficiently and effectively managed our product information and order line during the busy Christmas period Their front-line support team go above and beyond to support our customers around the clock The flexible service provided makes them a pleasure to work with “

– Niall Mulcair, Senior Brand Manager, Brady’s Family Ham

“ The Arema Connect team manages our enquiries which span a wide range of products, services and geographical spread With efficient recording and sharing of information within their team, they manage these calls efficiently and effectively Service levels remain unaffected by seasonal peaks in calls indicating an efficient management of their agents on our account, and an open communication channel is maintained at all times with our account manager which provides us with a level of reassurance that our account is being actively managed and monitored “ “ Balsam Hill and Arema Connect have been in partnership for over five years and they have been integral to our continued international growth as we focus on a customer-centric approach They currently provide customer and technical support across 4 geographic regions and 3 languages It is a pleasure working with all staff at Arema Connect, they are friendly, professional and extremely competent at all levels Balsam Hill look forward to growing our relationship over the coming years “

– Terry Shanley, Operations Manager, Balsam Hill

“ Arema Connect worked for Musgrave on social media monitoring, product recalls and provided dedicated in-house support to various departments for the last 9 years They were always willing to go the extra mile to ensure our customer service queries were answered in a timely and accurate way They were also very flexible to our business requirements and easy to work with “ “ We have worked with Arema Connect for the last 5 years They play a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks in Ireland and the UK Sarah and her team are a pleasure to work with and their attention to detail and efficiency ensures the highest level of service is delivered at all times “

– Andrew Frizzel, National Fleet Executive, Bridgestone

Get in Touch to Find Out More

Areas of interest: Telephone Answering Live Chat E-Mail Handling Social Media Support Market Research Database Management Competitor and market Analysis Customer Satisfaction 12 + 5 = Arema Connect 1G, The Atrium Blackpool Retail Park Blackpool, Cork Ireland IRE: +353 21 4244944 UK:   +44 28 9575 7275 USA: +1 646 905 0473

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