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BPO Service Company

Arema Connect

Cork contact centre providing round-the-clock phone, email and chat support plus market research

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About Arema Connect

Arema Connect is an Irish contact centre in Cork that has been handling customer conversations for other companies since 2001. It answers calls, emails and chats on behalf of client brands around the clock, and also runs outbound research projects.

What Arema Connect does

Call answering: telephone support acting as the voice of a client's brand, available 24x7x365.
Email and live chat support: handling customer contact on digital channels.
Digital and administrative support: back-office tasks including bulk SMS and social media monitoring.
Market research: outbound and fieldwork research such as customer satisfaction surveys, opinion polls and employee exit surveys.
Database management: merging contact lists and removing duplicate or incorrect entries.

Clients

Sectors named include healthcare and pharmaceutical, and retail and eCommerce. Balsam Brands has used the centre since 2014 for European and EMEA customer support, and other clients include Brady's Family Ham and Musgrave.

Key facts

Based in: Cork, Ireland
Founded: 2001
Hours: 24x7x365

Profile written by TrustList from the business's own published information, Sep 2026.

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Categories & features

Rankings

As of 2026-10-09. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded: 2001 (25 years) evidence sent

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