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BPO Service Company

Convergence Company

Indonesian business process outsourcing firm running omnichannel customer service and CRM operations for brands

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About Convergence Company

Convergence Company, legally PT Konvergensi Mitra Solusi, is a business process outsourcing provider in Indonesia. It pairs its own omnichannel technology platform with trained staff to run customer-facing operations for brands.

What Convergence Company offers

Customer lifecycle management — CRM work from winning new customers through to keeping them.
Omnichannel support teams — agents handling voice, email, chat and social media across several time zones.
Customer handling processes — organised handling of customer records to support business decisions.
End-to-end BPO operations — outsourced service operations built around each client's goals.

Who it works with

It works with companies in a range of industries and aims to help brands take products to international markets.

Key facts

Based in: Indonesia
Founded: 2016
Legal name: PT Konvergensi Mitra Solusi

Profile written by TrustList from the business's own published information, Sep 2026.

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What the business tells TrustList

Founded: 2016 (10 years) evidence sent

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