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BPO Service Company

flexAnswer Solutions

FAQ and virtual assistant software that gathers company knowledge into one place for customers and staff

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About flexAnswer Solutions

flexAnswer Solutions makes flexAnswer, a knowledge tool that draws information from several sources into a single FAQ-style interface. Customers and employees type questions and get consistent answers across digital channels. The business has been acquired by Sabio, which folded the virtual assistant into its customer-journey automation work.

What flexAnswer Solutions offers

Virtual assistant — an embedded question box where visitors type queries in plain language.
Language engines — its own NLP engine, flexBERT, or Google Dialogflow, learning as it is used.
Live FAQ feeds — trending, related and most-asked questions, browsable by category and date.
Feedback and polls — real-time feedback and exit polls to spot gaps in existing content.
Category widget and custom design — FAQs placed on product pages, in a standard or branded layout.
API access — configurable integration with most popular digital channels.

Who it works with

Organisations with large volumes of information to serve; case studies cover a Singapore communications company and the Singapore government's Ask Jamie service.

Key facts

Owner: part of the Sabio Group after acquisition
Platforms: flexBERT and Google Dialogflow

Profile written by TrustList from the business's own published information, Sep 2026.

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