flexAnswer Solutions

• Single source of truth – flexAnswer connects customers and your team to the right information fast, however they want to interact with you
• Customers and employees enjoy a better, more intuitive experience
• Reduce calls by 60% and emails by 55%
• API driven so it grows with your business
• Cut staff training from 6 weeks to 1 week
• Identify and fix knowledge gaps in your existing resources
• Learns continually, with questions answered up to 97% accuracy
• Understand and respond to customer emotion and feedback
• Customised Design - Use our standard layout or design your own branded display
• Virtual assistant - Embedded question box for customers to type in their questions
• Dynamically updated top 10 FAQs, relevant FAQs and trending FAQs feed - See popular questions in real-time, and browse them by category and date
• Real time feedback and polls - As customers to give feedback or answer a quick exit poll
• Category widget - Present current FAQs at the landing page of relevant products or service

Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie

Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution

Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions

Addition of Virtual Assistant technology complements existing partner offerings and strengthens Sabio's ability to build automation into digital and voice customer journeys Next stage in the Sabio Group’s ongoing growth plan to broaden solutions portfolio and geographic coverage