FGS

FGS is a multinational start-up based in Egypt that provides business process outsourcing. It presents Egypt as an emerging outsourcing hub and offers offshoring arrangements tailored to each client.

The company says it takes over non-core business processes so clients can concentrate on their main activities, using analysis and insight to speed up the work.

Products and services

• Telecommunication outsourcing: customer contact and call handling solutions.
• Business process automation: moving routine operations into structured, automated workflows.
• Customer experience support: service aimed at fulfilling customer needs and producing useful data.
• Tailored offshoring: outsourced operations shaped around the client's setup.

Clients

The company says it serves clients across all business sectors, with an emphasis on firms competing in international markets.

Key facts

• Based in: Egypt
• Type: multinational start-up in BPO
• Focus: telecommunications outsourcing and offshoring