Faneuil

Faneuil is a business process outsourcing company. It recruits, trains and manages staff who take on tasks from customer service to back-office administration, supported by technology.

What Faneuil offers

• Customer support: agents trained to handle difficult customer calls with professionalism.
• Back-office processing: administrative work handled on a client's behalf.
• Custom-built programmes: solutions shaped around each client's own needs.
• Rapid staffing: recruiting, training and deploying people quickly.

Who it serves

The company organises its work by industry and speaks of clients and their customers. Its pitch is aimed at organisations that want to outsource support at scale.

Key facts

• Focus: Combining people with supporting technology.
• Workplace: Describes a flexible working environment with career progression for staff.