Etech Global Services

Etech Global Services is a business process outsourcing company that runs customer contact centres. It describes itself as a technology-enabled provider owned by a minority group, with a centre in Nacogdoches, Texas. Its own analytics platform, QEval, scores every interaction rather than a sample.

Products and services

• Contact centre outsourcing: dedicated agent teams handling customer calls, chats and emails.
• Performance analytics: QEval scoring for sentiment and compliance.
• Voice AI: conversational agents from its AI division, ETS Labs, that hand over to people when needed.
• Real-time agent assist: live guidance for agents during interactions.
• Automation: routine tasks moved off human queues.

Who it serves

Programmes in telecom, healthcare and life sciences, banking and financial services, and breach response and identity protection.

Key facts

• Based in: Nacogdoches, Texas
• Team: more than 4,000 people across 7 global sites
• Experience: 23 years of operations
• Certifications: SOC 2 Type II; certified minority business enterprise in California
• Industry recognition: a 2025 ICMI technology solution award