Euroanswer

EUROANSWER IS A LEADING PROVIDER OF BPO SERVICES, WITH REGIONAL FOOTPRINT AND GLOBAL OUTREACH, HIGHLY SPECIALIZED IN MULTILANGUAGE ITO.

Through multicultural delivery centers across the region and with high expertise in „rare” East European languages, our company supports skills in 28 languages and 40 countries

We’re an independent player in BPO, with a DNA that combines the best of both worlds: Western standards meet Eastern mindset to forge a company that is skilled in technology and cosmopolitan in behavior, hardwired to make performance across the globe We mix hard and soft skills in a unique imprint of personality that delivers value

Beyond standards respected and protocols delivered, the clients of our clients feel the human at the other side of the line, no matter how stretched the line is They feel listened to and best serviced through relevant, efficient and last, but not least, human interactions We talk business, but we serve people

BUSINESS PROCESS OUTSOURCING (BPO SERVICES)

We deliver customer experience in clusters of operating excellence and multicultural expertise We talk business to business, but we serve people with needs

Whether it’s Service Desk or Remote Support and Dispatch, outsourcing to Euroanswer lets you focus on your core business Leave the quick and efficient problem solving to us

Leverage our ITSM solutions to take core maintenance tasks off your hands With nuanced knowledge and high technological expertise, our team is trained to solve request and think ahead in your name

TALENT ACQUISITION & STAFFING SERVICES

We offer cost-effective recruitment services – from attracting and shortlisting candidates to selecting, hiring and training We have both intensive and extensive expertise, deep within a particular geography and wide across cultures

Euroanswer works within the ITIL framework and utilises ITSM tools to deliver value to our clients We follow best practices for planning and managing changes to eliminate business disruption, and establish availability, security, capacity, and continuity benchmarks to ensure we consistently provide best-in-class services and customer experience excellence

During the past year, Euroanswer delivered Delivery Center services regarding electrical fault calls and proved they are a trustworthy partner, by always being in compliance with our contractual agreement The cooperation with the Euroanswer management team was very efficient, with really good answering times, even though it was very difficult to forecast the daily volume of calls Euroanswer always made sure the service they delivered was in accordance with the quality requested by CEZ Romania for our consumers

During the three years of cooperation, the relationship with Euroanswer was permanently expanded We have found in this particular Delivery Center a trustworthy partner, constantly preoccupied with improving its services, whilst adapting them to our needs I truly appreciate their flexibility and speed of reaction to the changes that always occur in our business To us, the quality of the service provided to our customers is most important; Euroanswer’s understanding of this is great and they are always in search of new ways to help us become better

Over the past five years, Euroanswer has provided Contact Centre functionality for HP customers in Central & Eastern Europe They have proven themselves to be a reliable partner, eager to get alongside and understand our business needs and the needs of our customers Somehow a Contact Centre operating model relies on three building blocks: people, technology and processes; Euroanswer’s utilization of these components has shown us a company whose scalability and flexibility belies their maturity in terms of years HP looks forward to strengthening its relationship with Euroanswer as we continue to build upon the capability we have created over the past five years

The services Euroanswer has been offering ING since October 2007, consisting of handling all Helpdesk calls for the internal client, have proven us we are interacting with a team for whom trust, communication, promptitude and giving are top qualities when it comes to a business relationship ING Bank recommends Euroanswer for the utility of the services they offer, for the quality of the people, the flexibility and capability they have proven: adapting themselves to the clients’ needs, offering intelligent and efficient solutions with a problem solving orientation, clarity and professionalism of all activity reports We hereby thank them and wish them the best of luck in all future projects! Two years ago we took a decision to outsource a large portion of our Client Service and Call Centre activities to Euroanswer I must say that they have proved a valuable partner always delivering in terms of service delivery and understanding our needs with a flexible and collaborative approach to our business I would highly recommend Euroanswer for any company looking for good value for money when outsourcing its Delivery Center activities

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