Customer Elation

Customer Elation is a US-based call centre and telephone answering service staffed by local agents in Minnesota. It aims to give clients the capacity of a large call centre with the close attention of a small one, and it serves businesses across the Midwest.

What Customer Elation does

• Telephone answering: customer service, appointment scheduling and virtual receptionist services.
• Healthcare call centre: HIPAA-compliant handling of inbound calls, used by Level 1 trauma centres.
• Customer service outsourcing: agents who follow each client's brand voice and protocols.
• Flexible coverage: round-the-clock support, overflow help at peak times and specialised call handling.
• Custom programmes: call programmes built for complex business requirements.

Clients

Customer Elation works with medical, legal and finance firms and other industries where callers expect careful handling.

Key facts

• Based in: Minnesota
• Compliance: HIPAA-compliant for healthcare calls
• Setup: triple redundancy and dedicated agents