Creafone

Creafone operates an outsourced contact centre in İstanbul, taking on customer communication for businesses of different sizes. It pairs human agents with technology to answer customers across many channels and to run related back-office tasks.

Services

• Omnichannel call centre: handling of customer contact by phone, WhatsApp, live chat, email, Facebook and Instagram.
• Social media support: replies to messages and comments to protect brand reputation, linked with back-office systems.
• E-commerce outsourcing: order handling and customer service for online retailers.
• Digital marketing: traffic building, lead generation and sales support.
• Start-up call centre setup: a launch process for firms outsourcing contact work for the first time, plus chat, email, phone and video support.
• Campaign reporting: tracking of client campaigns with reports to guide new offers.

Clients

The service is pitched at any business wanting a professional call centre on flexible terms, including online shops.

Key facts

• Based in: İstanbul
• Other services: logistics management