Call Center Digital Technology

Call Center Digital Technology provides remote call centre services for businesses of every kind. Clients can hand over a whole customer contact department or buy single services, without hiring staff or buying phone equipment and software themselves.

What Call Center Digital Technology does

• Outbound calling: telemarketing, direct sales calls, customer search and invitations to events.
• Inbound lines: order taking, request handling and hotline services on a toll-free number.
• Chats and messengers: enquiries from chat, messaging apps, social networks and email handled by the same team.
• Surveys and mystery shopping: telephone questionnaires and mystery shopper calls.
• Database work: building and updating customer bases, including business contacts matched to a client's buyer profile.
• CRM integration: a link with a popular CRM so contacts, messages and call recordings are stored in the client's CRM.

Customers and markets

The company says it serves all sectors of business, with an aim of raising sales, improving service and cutting the cost of running an in-house call centre.

Key facts

• Founded: 2004
• Channels: phone, chat, messengers, social networks and email