Cosmopolitan Medical Communications

Cosmopolitan Medical Communications is a medical answering service and call centre in Phoenix, AZ. It has worked only with the medical sector for decades, and its bilingual, locally based staff answer calls around the clock every day of the year.

What Cosmopolitan Medical Communications offers

• 24/7 answering service — handling patient and physician calls and on-call schedules for medical practices.
• Appointment scheduling — booking patient appointments at any hour.
• CosmoMinder reminders — automated appointment reminders designed to cut missed appointments.
• Lab result line — giving patients confidential access to their test results.
• Secure messaging — encrypted texting through TigerConnect inside Startel software, so providers are reached without a phone call.
• Disaster recovery — backup arrangements to keep call handling running.

Who it works with

Its clients are doctors and other medical practices, and the service is shaped to each practice's needs.

Key facts

• Based in: Phoenix, AZ, United States
• Experience: more than four decades
• Compliance: HIPAA, with regular agent training
• Recognition: ATSI Award of Excellence winner