iQor

iQor is a business process outsourcing company that runs customer experience operations for other firms. It pairs contact centre staff with data, speech analytics and automation, and covers the whole customer lifecycle from first sale to debt collection.

Products and services

• Customer support: voice and digital service handled by trained agents.
• Sales and onboarding: outsourced teams that win and welcome new customers.
• Retention and collections: work aimed at keeping customers and recovering unpaid balances.
• Speech and interaction analytics: reviewing customer conversations to judge sentiment and guide coaching.
• AI-assisted workforce: automated handling for simple, high-volume interactions alongside human agents for complex ones.
• Customer data visibility: reporting and real-time feedback, such as predictive NPS.

Who it works with

The company serves large consumer-facing brands, and its site describes work for a U.S. energy provider. It also runs operations in the Philippines, where it held a charity gala for employees.

Key facts

• Team: more than 45,000 employees
• Countries: operations in 10
• Experience: about 30 years in the industry