Call2Connect

Credit/ Debit/ Prepaid card programme management All our technology is scalable and can be used for both domestic & international work with minor adjustments Our centers have the first Indian contact centre installations for both the Ericsson MD110 & Solidus eCare solutions which are internationally recognized award winning products We have linux platform based dialer - C-Zentrix All Inbound/outbound functions In- built basic IPBX Blended ACD IVR with Voice Commerce Platform Voice Logger Customizable Agent Screen Campaign management Expandable for TDM from 2-48 ports Expandable for E1 from 1-8 ports Inbuilt IVR & voice mail Gateway communication: VOIP,TDM & PRI 2000+ workstations across India Inbound skills-based routing (including multilingual capabilities) Outbound calls for up selling and cross selling of products Easy access for end user in all parts of the country High capacity 24 x 7 multi-channel services Fully computerized server based network operations Structured response handling for call query and response management Creation, maintenance and updating of FAQ, thus creating knowledge base Quality management, customized management reports Data & Network Security Regular monitoring of server application Login identity required Non-disclosure agreement signed by each employee VPN used for secure client network connection Encryption devices used Firewall to prevent unauthorized breaches Registered Address: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra

Corporate Office: 5th Floor, 4th Dimension, Mind Space, New Link Road, Malad (W), Mumbai - 400064 Phone: 8655072025 8th floor, New Viva college of arts commerce and science, Y K Nagar Virar west – 401303 AL- Mouhad Arcade, 2nd & 3rd Floor, H L No 1421, 80 Ft Road, HBR Layout Kalyan Nagar, Next: J S S School, Near Bda Complex Bangalore–560043 Corporate Office: 5th Floor, 4th Dimension, Mind Space, New Link Road, Malad (W), Mumbai - 400064 Phone: 8655072025 8th floor, New Viva college of arts commerce and science, Y K Nagar Virar west – 401303