Call Center Guys

Call Center Guys is an outsourced contact centre that takes over customer support for companies which have outgrown their own capacity. Its agents work from a cloud-based setup and handle conversations across social media, messaging, email, phone and text.

What Call Center Guys offers

• Outsourced customer support — a dedicated human team answering customer questions on a client's behalf.
• Cross-platform coverage — support through Instagram, Facebook, WhatsApp, email, phone and SMS.
• Volume handling — clearing backlogs of support tickets and cutting wait times as demand rises.
• Custom tech stack — the tools used for each client are put together to fit that account.
• Customer journey support — help covering conversion, engagement and after-sales service.

Who it works with

The firm says it serves small, medium and large companies, starting each account with a consultation about the client's goals and the kind of conversations its customers need.

Key facts

• Channels: phone, email, text, WhatsApp, Instagram and Facebook
• Setup: cloud-based contact centre