Call 2 Customer Alternatives: BPO Service Company

About Call 2 Customer

A hybrid contact center that combines AI and staff

Call2Customers, which trades as Call 2 Customer, is an outsourced call center business based in India. It runs customer care, telemarketing and lead generation for clients in India, the USA, the UK, Australia, the United Arab Emirates and Europe. The company's current offer is a hybrid contact center in which AI makes first calls and handles routine replies, and people take over the conversations that need judgment.

Inbound, outbound and business telemarketing

Inbound teams answer phone, email and chat queries from customers and handle order booking, invoicing and inventory coordination. Outbound teams make sales calls to new customers and distributors, and business-to-business teams call companies to grow registrations. The firm says it trains its agents to make a difference in customer engagement and lead generation.

Onboarding and identity checks for financial apps

The company supports onboarding, sign-up and know-your-customer checks for new financial apps, and it runs retention and feedback outreach for a business payment platform that operates through UPI. It also takes on back-office work such as coordinating orders between retailers and distributors across India for a household brand.

Case work with public and corporate clients

The company cites several examples. A government company providing neutral internet exchange services in India receives tier 1 support for the .IN domain, handled by staff with technical degrees. A media group's finance apps receive onboarding and sign-up support. A 24-hour corporate helpdesk covers travel, billing and general queries for a research institute based in South Africa, and a telephone interpretation helpline links US medical staff with callers who speak other languages.

Case work in Europe and Australia

Further examples include recruitment outreach to find foster parents in the United Kingdom, backend travel services for a Swedish travel agency, customer activation and billing support for a Greek telecoms company, and order booking, inventory management and invoicing for an Australian delivery company. The firm also handles inbound and outbound calls and chat across these accounts.

TrustList summary

Call 2 Customer, which trades as Call2Customers, runs an outsourced call centre in India. It handles customer care, telemarketing and lead generation for businesses in India, the USA, the UK, Australia, Dubai and other markets, and now pairs automated AI calling with human agents in what it calls a hybrid contact centre.

What Call 2 Customer offers

Inbound customer support: phone, email and chat help for customers with questions, orders and account issues.
Outbound telemarketing: sales calls to new customers and distributors, plus B2B calling to grow registrations.
Hybrid AI contact centre: AI makes first-contact calls and routine replies, with staff taking over the conversations that need a person.
Onboarding and KYC support: help with sign-ups, verification and retention outreach for new apps and platforms.
Back-office and helpdesk work: order booking, invoicing, inventory coordination and round-the-clock corporate travel helpdesks.
Telephone interpretation: a medical helpline linking US healthcare staff with callers in other languages.

Who it works with

Its published case studies cover a government internet exchange in India, a media group's finance apps, a household-goods brand, a nutrition company, a fostering agency in the UK, a travel agency in Sweden, a telecoms firm in Greece and a delivery company in Australia.