BTE Communications

BTE Communications is listed with an outsourced call centre operation that trades under the Endicott Call Centers name. It runs several inbound and outbound centres, all within the United States, and answers calls for client companies around the clock.

What BTE Communications does

• Inbound call handling: live agents answering customer calls on a client's behalf, 24 hours a day.
• Outbound calling: outreach programmes intended to widen a brand's customer contact.
• Answering services: including telephone dispatch answering.
• Multilingual support: handling callers in a variety of languages.
• Selection guidance: helping companies structure the evaluation of call centre providers and compare responses.

Who it works with

The operator serves companies that want to outsource customer service while keeping it in line with their own brand, and says it learns each client's products and culture first.

Key facts

• Locations: several call centres across the United States, including Kendall Park, New Jersey
• History: a background stated as more than 50 years
• Hours: 24/7