ARTELCO

ARTELCO is an information and communications technology company in Jordan that helps organisations improve customer experience. It designs, delivers and supports contact centre, network and infrastructure projects, and now builds AI-driven automation that handles customer requests from start to finish.

What ARTELCO offers

• AI customer request automation: requests from chatbots, portals, apps and contact centres run on a low-code platform, with human approval steps where needed.
• Omnichannel contact centres: design, installation and round-the-clock support of contact centre platforms.
• Unified communications and telephony: voice and collaboration systems, including a long Avaya partnership.
• Data centres and networking: infrastructure, passive and active networks, wifi and low-current systems.
• Cybersecurity and RPA: security services and robotic process automation.

Who it serves

ARTELCO serves banking, education, hospitality, manufacturing, retail and technology. Named clients include Arab Bank, Crystel, DHL Express Jordan and the St. Regis towers in Amman.

Key facts

• Based in: Amman, Jordan
• Partnership: Avaya partner for 30 years
• Industries: banking, education, hospitality, manufacturing, retail, technology