ARC Pointe call centre

ARC Pointe call centre is the contact centre operation of ARC Pointe, running outsourced call handling from the Dominican Republic. Its published material covers setting up call centres for startups, choosing an outsourcing partner in the Dominican Republic and the value of bilingual support.

What ARC Pointe call centre offers

• Bilingual call centre support — customer service in more than one language to raise customer satisfaction.
• Healthcare call centre services — outsourced customer support for the healthcare sector, matched to patient demand.
• Virtual medical assistants — administrative and clerical help for doctors, such as sorting files and managing workflow.
• Virtual office assistants — remote assistants for professionals across many specialties.
• Startup call centre set-up — options for new or expanding companies that need a call centre.

Who it works with

The centre serves startups and growing businesses, and healthcare providers including internal medicine, specialist medicine, laboratory medicine, and neurosurgery and spine surgery centres.

Key facts

• Location: Dominican Republic
• Specialism: healthcare and bilingual call handling