Engagely

Engagely is an AI customer engagement company that builds virtual assistants and automation for contact centres. Its platform covers customer support across the whole journey, from product discovery to after-purchase help.

Services

• Voice, chat and email bots: intelligent virtual assistants for chat, voice, email, WhatsApp and social media.
• Contact centre automation: inbound and outbound calling, live chat, ticketing and a single console for agents.
• Conversational analytics: call audit, sentiment analysis and agent performance reporting.
• Agent assist: a knowledge bank and real-time recommendations for agents while they work.
• No-code platform: a drag-and-drop analytics builder and a proprietary language engine.

Clients

Enterprises that want customer support, engagement and experience automated across chat, voice and email.

Key facts

• Products: Automation Cloud, Contact Center Cloud, Unified Communication Cloud and Analytics Cloud
• Technology: generative AI built on multiple large language models