Engagely

• Advanced Drag & Drop Analytics
• Products ProductsEngagely Automation Cloud Voice Bot l Chatbot l Email Bot l WhatsApp Bot l Social Media Bots Contact Center Cloud CX & EX Automation l In-bound Out-bound calling l Analytics with Intelligence Unified Communication Cloud Live Chat l Ticketing Systems l Single Window Console l Supervisory Control Engagely Analytics Cloud Conversational Insights l 100% Call Audit l Agent performance l Business Insights Real-Time Agent Assist Bot for Agent l Knowledge Bank for Agents l Sentiment Analytics l Real-time recommendations
• Engagely Automation Cloud Voice Bot l Chatbot l Email Bot l WhatsApp Bot l Social Media Bots
• Contact Center Cloud CX & EX Automation l In-bound Out-bound calling l Analytics with Intelligence
• Unified Communication Cloud Live Chat l Ticketing Systems l Single Window Console l Supervisory Control
• Engagely Analytics Cloud Conversational Insights l 100% Call Audit l Agent performance l Business Insights
• Real-Time Agent Assist Bot for Agent l Knowledge Bank for Agents l Sentiment Analytics l Real-time recommendations
• Solutions Channel Voice AutomationChat AutomationEmail BOTWhatsapp for Business Industry BankingFinancial ServicesInsuranceTravel & HospitalityHealthcareEd-techTelecomLogisticsSecuritiesRetailITES Use Case Customer SupportCustomer EngagementKnowledge ManagementITSM AutomationHR Automation
• Channel Voice AutomationChat AutomationEmail BOTWhatsapp for Business
• Industry BankingFinancial ServicesInsuranceTravel & HospitalityHealthcareEd-techTelecomLogisticsSecuritiesRetailITES
• Use Case Customer SupportCustomer EngagementKnowledge ManagementITSM AutomationHR Automation

Experience The Power Of No-Code Total CX Platform For Enterprises

Leverage the world’s leading customer engagement platform to create converged experiences

Transform Your Customer Experience With Voice AI

Our augmented voice intelligence lets your customers not just speak but be heard with real-time, personalized, and informed customer support

Redefine Customer Experience With Engagely's 360-Degree Automation

Automate and personalize your customer support, engagement and experience right from the product discovery to purchase confirmation to after purchase support

Leading brands worldwide use engagely ai to drive results With voice-first CX automation, be there for your customers when and where they need you The comprehensive suite of next-gen intelligent virtual assistants (IVAs) helps you flawlessly stay in touch with your customers across channels that includes voice, email and chat The solution helps you make your customers feel important and valued with not only reactive but highly personalized engagement through smart recommendations and nudges Our intuitive and intelligent customer engagement platform comprises ultra modern natural language processing (NLP) model that creates ‘Gold Dust’ in every single conversation you have with a customer Engagely strives to make customer experience seamless, cost effective, and highly efficient by putting power of automation to good use

Replace your traditional call centers’ painful IVRs with Engagely’s AI-ready omni-channel contact center solution for enterprises The  modern contact center software helps you maintain high productivity and efficiency of contact center operations while delivering exceptional customer experience With unified customer experience approach, real-time reporting and analytics, easy integrations and other transformative features, Engagely caters to all your customer support and business needs It automates and powers conversational engagement on the leading communication channels like, voice calls, conversational & visual IVR, video, email, social media, text messages, and more- all this with no additional infrastructural overhaul

The transformative solution is designed to break all your business communication silos and craft seamless CX across customer touchpoints through a unified user interface The feature-rich solution enables optimal flexibility, convenience, speed, and efficiency to your CX workflow The unified communication across channels is powered by customer 360 degree view, data intelligence, live chat, email ticketing, behavioral analytics, and a lot more! The communication backed by intelligence gives your customers freedom to flawlessly reach you on the channels of their choice, and agents power to seamlessly deliver delightful customer experiences

Delight your customers by knowing their needs more than they do Engagely’s CX analytics cloud is one place to precisely view all your customers’ data, teams’ performance and overall business insights The accurate and validated analytics help you un-reveal the insights in your customer data and act upon them to drive business driven decisions The actionable insights into what your customers like or prefer based on conversation history helps you understand your customer’s intent better and drive better conversational experience

Numbers speak louder than words

Are bigger than your customer communication challenges

Human-Like Experience With Voice AI

Automate end to end customer support by seamlessly integrating voice AI solution with your existing systems Deliver life-like conversations in 100+ languages, wide range of dialects, speaking styles and emotions with Engagely voice bot The automated speech recognition and response technology helps you drive instant, accurate & personalized customer support and engagements

Self Serve-First Approach With Chat Automation

No more keeping your customers on hold! With CX automation, tap into the power of 24*7 customer support Personalize customer support experience across the languages your customers speak and channels they love- be it social media channels, website, Google business messaging or mobile apps

Let your customers get instant help with their queries with higher accuracy and efficiency without the need to interact with human agents Address complex queries with smooth transition from the bot to the human agent if and when required