Exatosoftware

Four service pillars for enterprise IT

Exatosoftware sells IT services to large organisations. It has offices in Jaipur, in New Jersey, in London and in Dubai, claims a quarter of a century in enterprise IT, and delivers projects for clients across the USA, the UK, India and the UAE. Its current work is organised around four capabilities: ServiceNow development, cloud engineering, custom software and agentic AI.

ServiceNow and workflow automation

On ServiceNow, Exatosoftware says it implements, configures and tunes the platform to automate workflows across IT, HR and customer service. The listed scope includes IT service and operations management with incident, problem, change and configuration management database work; HR service delivery covering onboarding, cases and an employee portal; customer service management with omnichannel cases and field service; and IntegrationHub connectors to SAP, Oracle, Workday and Salesforce. It also offers managed services after go-live.

Cloud engineering on AWS and Azure

The cloud practice designs, builds, migrates and runs cloud-native systems on AWS and Azure, including multi-cloud strategy. Named work includes migration and modernisation planned around a six-part framework, DevOps and continuous delivery pipelines, infrastructure as code with Terraform, cloud integration and API layers, and cost optimisation for existing cloud bills.

Custom enterprise software

Exatosoftware builds bespoke web applications and APIs using React, Node.js and the MEAN stack, and works in the .NET and wider Microsoft stack. It also handles third-party integrations, testing and software consulting. Its older material lists specialities such as Salesforce data migration, Power BI reporting and retail mobile app development.

Agentic AI

The newest pillar covers AI agents, large language model integration with providers such as OpenAI and Azure OpenAI, workflow and process automation that goes beyond robotic process automation, enterprise chatbots and copilots, and generative AI consulting.

Working style

The company says it acts as a delivery partner accountable for outcomes rather than hours, and that clients outsource to it rather than simply offshoring tasks. It also says it looks for gaps in a client's specification and tries to deliver a future-proof solution beyond the written brief. Its website names clients in manufacturing and integration among its recent projects.