EnergyCare

EnergyCare is a call centre that handles customer service for utilities and energy suppliers. It works only within that sector, because the company says each energy market has its own rules and customers need agents who understand them.

What EnergyCare offers

• Customer care: inbound support for energy customers, with agents who represent a client's brand.
• Residential enrolment: taking enrolments for customers joining a programme.
• Aggregation support: explaining municipal aggregation programmes and their benefits to customers who call with questions.
• Opt-out handling: an automated line that takes programme opt-out requests.
• Regulatory safeguards: guidance on customer contact rules that differ from state to state.

Customers and markets

Utilities, energy suppliers and municipal aggregation programmes. A retail gas operator that uses the service gives feedback on the website.

Key facts

• Markets: New Jersey, Pennsylvania, Texas and California, as described on the website
• Service types: customer care, enrolments and programme opt-outs