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Answering Service Company

Callpoint AG

Swiss call centre with about 600 staff offering customer service, on-call duty and helpdesk to larger companies

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TrustList summary

Callpoint AG is a Swiss call centre operator. It runs customer service, on-call duty and helpdesk work, mostly for larger companies, and previously also offered telemarketing. Around 600 employees work at its sites in Basel, Fribourg and Zurich.

Products and services

Customer service: handling client contact in a professional way.
On-call duty: out-of-hours availability for client operations.
Helpdesk: support desks run on behalf of clients.
Telemarketing: telephone sales work, listed in earlier descriptions.

Who it works with

The firm points to regulatory knowledge and industry expertise, and to flexibility and scalability for large customers.

Key facts

Based in: Switzerland, with sites in Basel, Fribourg and Zurich
Team: roughly 600 employees
Awards: Swiss Customer Relations Award 2025 and European Customer Champion 2026
Earlier awards: Employee Focus Award 2021

Summary written by TrustList from the business's own published information, Oct 2026.

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Categories & features

What the business tells TrustList

Number of staff: 600 people evidence sent

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