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Answering Service Company

Callpoint AG

Swiss call centre with about 600 staff offering customer service, on-call duty and helpdesk to larger companies

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About Callpoint AG

Callpoint AG is a Swiss call centre operator. It runs customer service, on-call duty and helpdesk work, mostly for larger companies, and previously also offered telemarketing. Around 600 employees work at its sites in Basel, Fribourg and Zurich.

Products and services

  • Customer service: handling client contact in a professional way.
  • On-call duty: out-of-hours availability for client operations.
  • Helpdesk: support desks run on behalf of clients.
  • Telemarketing: telephone sales work, listed in earlier descriptions.

Who it works with

The firm points to regulatory knowledge and industry expertise, and to flexibility and scalability for large customers.

Key facts

  • Based in: Switzerland, with sites in Basel, Fribourg and Zurich
  • Team: roughly 600 employees
  • Awards: Swiss Customer Relations Award 2025 and European Customer Champion 2026
  • Earlier awards: Employee Focus Award 2021

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-07. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Number of staff
600 people evidence sent

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