call us Assistance International GmbH

call us Assistance International GmbH is a business-to-business service provider that runs assistance and customer care work under its clients' own names. Since 1991 it has supported companies in direct contact with their customers, and its call centre is staffed at all hours worldwide.

What call us Assistance International GmbH offers

• Customer care, inbound and outbound — information hotlines and help desks.
• Assistance services — emergency help for customers, reachable at night.
• Claims handling — processing damage claims for clients.
• Insurance services — insurance advice and related support.
• Contract administration — including billing, collection, reminders and document dispatch.

Who it works with

Clients are mainly in insurance, finance and the motor industry, as well as trade, commerce, services and industry. Solutions are fitted into the client's existing systems, and the company says new set-ups can go live within a few weeks.

Key facts

• Founded: 1991
• Model: white label, working in the client's name
• Availability: every day and night, worldwide
• Quality: certified processes listed on its website