A.R.C.E.

A.R.C.E. is an outsourced customer experience company with Ukrainian roots. It handles the full cycle of communication with a client's customers, and works with companies scaling up or entering new markets.

Products and services

• Outsourced client support: agents who answer customers on behalf of a brand.
• Omnichannel coverage: support by phone, chat and email, joined into a client's own channels.
• Multilingual service: staff with language skills to serve customers in different regions.
• Operations improvement: methods for managing and raising the efficiency of a service desk.

Who it serves

Businesses of various sizes that want to hand over all support processes or stay involved in every part of the arrangement.

Key facts

• Standards: compliant with COPC customer operations standards
• Data handling: personal information stored under strict security guidelines
• Reporting: the firm says it shares full information on each stage of the work