Best-Call

Best-Call is a call centre and contact centre operator serving businesses in Bucharest and across Romania. It handles inbound and outbound calls for clients, from customer care lines to telephone sales campaigns. Consultants report to clients on agreed campaign indicators during a project.

Services

• Inbound services: toll-free number management, information lines and customer support, including taking and managing phone orders.
• Outbound telemarketing: campaigns that promote and sell products and services by phone.
• Teleselling: telephone sales aimed at growing sales and the customer base.
• Customer satisfaction surveys: calls that gather feedback so an offer can be improved.
• Database management: correcting and completing customer data.
• Consultancy: advice on choices for a campaign, with periodic reports.

Who it serves

Romanian businesses that want to keep their existing customers and win new ones by telephone.

Key facts

• Based in: Bucharest, Romania
• Languages of service: Romanian