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Answering Service Company

ABIENTO

Outsourced customer service dedicated to online retailers, handling emails, calls and social media

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About ABIENTO

ABIENTO runs outsourced customer service exclusively for e-commerce businesses. It takes over client enquiries so shop owners can focus on their trade. Its stated aim is to keep buyers satisfied so they reorder and leave positive reviews.

What ABIENTO does

  • Email support: every message answered within one working day, according to the firm.
  • Phone support: around four in five calls picked up within thirty seconds.
  • Social media replies: Facebook and Twitter posts handled within four working hours.
  • Marketplace response management: help keeping response times acceptable to online marketplaces.
  • Peak-period cover: extra capacity for year-end and sales rushes.

Customers and markets

Online merchants selling to consumers and through marketplaces.

Key facts

  • Hours: Monday to Friday from 8am to 8pm, with shorter opening hours at the weekend
  • Flexibility: the service can be located abroad and adjusted in volume and duration.

Profile written by TrustList from the business's own published information, Oct 2026.

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