SalesBabu Service CRM

After-sales work in one module

Built for after-sales work, the SalesBabu Service CRM comes from India and belongs to the company's cloud software range. It handles customer complaints, annual maintenance contracts, the consumption of spare parts and service quotations, so that a company's service team can follow a customer from the first complaint through to a completed repair. The module is designed to streamline after-sales processes for firms that sell equipment and must keep it running.

Warranties, maintenance contracts and spares

The module tracks sales warranties and annual maintenance contracts, records the spare parts used on each job, and prepares service quotations for work that a customer must approve. Complaint calls can be handled with cloud telephony integration, so the people taking calls can see the history of the equipment and the customer in one place.

Where it sits in the wider range

The product sits beside SalesBabu's sales, inventory and billing tools. The wider range includes CRM for enquiries, quotations, proforma invoices and orders, inventory, ERP, payroll, GST billing, distribution management, a mobile sales tracking app, a helpdesk and an appointment manager. The company says its tools connect with WhatsApp, IndiaMART, TradeIndia, Tally and SAP, so that leads and accounts can flow between the systems a business already uses.

Who it suits

The company points to trading and manufacturing firms that run warranty and maintenance work. Its industry pages cover distribution management, lab and scientific equipment, electrical motor manufacture, industrial valves, medical equipment and hospital supplies, lighting, along with services and sectors such as FMCG, retail, pharma, travel, education, real estate, call centres and chemicals. The company says it has operated for more than sixteen years and is built around its customers.